12-16-2020 22:17
12-16-2020 22:17
So everytime i buy a fitbit after a year it starts giving problems. I now have a Surge and does not want to connect with the charger. Nithing is bent or so. Thie is my 4th fitbit. Starting to loose faith in this brand.
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01-26-2021 11:53
01-26-2021 11:53
@DeneseM I'd suggest trying an alternate charger. Sometimes, they'll go bad.
12-26-2020 12:06
12-26-2020 12:06
I have the Surge. They've taken away most of the features in an attempt to force me to upgrade. I love the Surge. You should report them to the Consumer Finance and Protection Bureau.
12-31-2020 20:08
12-31-2020 20:08
@OdetteK-1988Fit it's remarkable you were able to purchase a new Fitbit Surge within a year as it's been discontinued for several. I'd suggest contacting support to have this replaced under warranty. May I suggest considering an extended service plan for your future purchases if you've consistently had issues?
12-31-2020 20:10
12-31-2020 20:10
@DeneseM I'm unsure what country you're in, but it's unlikely you'll find a sympathetic ear towards encouragement to upgrade a discontinued tracker when repairs or replacements are standard options. I also have the Surge, it's great, isn't it? When my battery stopped working optimally, I replaced it, easy peasy 🙂
01-21-2021 19:08
01-21-2021 19:08
01-26-2021 11:53
01-26-2021 11:53
@DeneseM I'd suggest trying an alternate charger. Sometimes, they'll go bad.