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Pairing rejected after a year

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‎10-20-2016 11:35

‎10-20-2016 11:35

Hi there all,  I have tried everything.  My surge rejected my phone today.  It has worked flawlessly for over a year and tomorrow is the end of a competition and I cannot sync.  I have switched phone and fitbit off and rebooted.  I have checked settings and bluetooth.  when I search blue tooth, it finds surge but rejects pairing.  I am pretty clueless with IT but have tried every obvious thing.  Can anyone help please. tx (android)

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‎10-20-2016 15:27

In response to Itilliterate

‎10-20-2016 15:27

@Itilliterate,

 

If you recently did upgrade to Android 6.0, you may have to turn on location services before it syncs.

 

Is there any chance there's something else in the room that has bluetooth (laptop or tablet)?  If so, turn those off and then try again.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

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4 REPLIES 4

‎10-20-2016 12:05

‎10-20-2016 12:05

@Itilliterate wrote:

Hi there all,  I have tried everything.  My surge rejected my phone today.  It has worked flawlessly for over a year and tomorrow is the end of a competition and I cannot sync.  I have switched phone and fitbit off and rebooted.  I have checked settings and bluetooth.  when I search blue tooth, it finds surge but rejects pairing.  I am pretty clueless with IT but have tried every obvious thing.  Can anyone help please. tx (android)

Is it possible your phone was recently upgraded to Android 6.x?

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‎10-20-2016 12:12

In response to shipo

‎10-20-2016 12:12

Will check. Thanks. Don't think so, P8, but who knows. tx
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‎10-20-2016 15:27

In response to Itilliterate

‎10-20-2016 15:27

@Itilliterate,

 

If you recently did upgrade to Android 6.0, you may have to turn on location services before it syncs.

 

Is there any chance there's something else in the room that has bluetooth (laptop or tablet)?  If so, turn those off and then try again.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎10-20-2016 22:25

In response to PureEvil

‎10-20-2016 22:25

Thanks, look like it updated during the night. Will keep and eye. Thanks
for your help
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