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Phone Incompatible

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Hi,

 

I was talking to the online help as my phone is not compatible with my fitbit surge. My phone is a Sony Xperia XA. The online agent suggest I raise the matter here.

Could the app be updated to include my phone?

 

Thanks

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3 REPLIES 3

Hope you're doing great @Wordbird25! Thanks for joining the Forums. You can add that request to our Feature Suggestion board.I think your suggestion is an excellent idea and I would like to encourage you submit it as a suggested idea, where members of the Community can comment and vote for it so it can be implemented in a future update, this is the best way to make your voice heard. Smiley Very Happy

 

In the meantime, you have the option to use maybe a computer or another device you can find more information about it here in this master post from @HelenaFitbit. Have you tried to download the Fitbit App in your phone?  And try to sync, some users try to do so and some times it works at least for syncing purposes. Either way, let me know if you have questions about this suggestions. I'm very interested in helping you out! Smiley Wink

 

Have a awesome day! Heart

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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Hi, and thanks for your reply. I have posted as you suggested.

 

Yes, I have the app on my phone, but it is not compatible I have checked.

 

Thanks, Wordbird

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Good to see you again @Wordbird25! Thanks for replying and placing your suggestion. I was asking for the Fitbit App in your phone, because mine is not in the list either but it lets me sync my Fitbit regularly, mine is an Android so I wasn't sure that if could work with a Windows phone, but thanks for the clarification.

 

Hope you can use your Fitbit at least with a computer! Also keep motivated with our Discussions boards where you will find other members sharing their experiences and tips for an active lifestyle, you might be interested in this thread My 15 Goals to be completed by end of 2017Smiley Very Happy

 

Have a lovely day! Smiley Wink

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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