Distance variation watch vs sync

[DeeCrow]

I'm currently training for a 100km walk... and have noticed that the distance displayed on the watch while I'm walking is totally different to what comes up when I sync to the app. 

This evening according to the watch I walked 15.06km, but after syncing it came up as 14.68km

Moderator edit: I have moved your post to the Surge board to increase the chance of getting a response.

[YojanaFitbit]

I'm glad to see you in the Forums, welcome @DeeCrow! This is not normal. Have you tried to restart your Fitbit Charge HR and try it again. Also I recommend you to use the "Activity mode", pressing the side button on your tracker for 5 seconds to track your walk. After syncing, this activity will be shown in your Dashboard. You can see it in  your phone by tapping on the "Track exercise" tile o in your Fitbit.com Dashboard clicking on Log > Activities > Activity History.

Hope this helps! 

[DeeCrow]

Hi,

I'm not using an HR, I'm using a surge, I don't think the HR has GPS. 

My watch now doesn't swipe, and only offers run as an option. 

[YojanaFitbit]

Hope you're doing great @DeeCrow! Thanks for the clarification, my mistake! Your about page shows Charge HR as connected with this account and since all trackers show distance I got confused. In your case it's best to use the option "Run" or "Walk" depending on your activity. "Walk" would be the best for you. 

If you're not able to swipe in your Surge, try to restart it and sync it. Also check "Shortcuts" on your Fitbit App. Tap on Account > Surge > Exercise Shortcuts.  Then sync your Fitbit Surge again.

Hope you get better results in that way, let me know how it goes!