Please offer Surge buckle components

[donniesdad]

I would gladly pay for replacement components that I have lost from my Surge buckle, so that I don't have to replace my whole watch or go salvage aftermarket components that may or may not work. 

Love my Surge, just don't want to take a chance on losing it with the buckle missing. 

[WendyB]

Not sure what you want but will this work?

https://www.amazon.com/Bitbelt-Secondary-Security-Satisfaction-Guaranteed/dp/B00NQ6QCNE/ref=s9u_simh...

[SolangeE · Accepted solution]

Hello, @donniesdad! Thanks for joining us! At the moment we don't have this option, but like you said it would be very useful. So I encourage you to post it on our Feature Suggestion board and share the link here so we can vote for it! 

See you around. 

[donniesdad]

I would gladly pay for replacement components that I have lost from my Surge buckle, so that I don't have to replace my whole watch or go salvage aftermarket components that may or may not work. 

Love my Surge, just don't want to take a chance on losing it with the buckle missing. 

Moderator edit: Clarified subject.

[SolangeE]

Hey, @donniesdad! Welcome to the Forums!  I definitely agree with you. Thank you so much for sharing your thoughts and feedback. I just have a question, have you already contact our Customer Support team? 

Let me know how it goes! 

[donniesdad]

I have...I was treated extremely well; I was hoping that this suggestion would be a simpler means to an end that was provided. While I appreciate the customer service I was afforded, I think that I frustrated them as much as I was frustrated myself.


All is well that ends well - but I would hope to have this remedy offered for a "pain-free" solution in the future.

[SolangeE]

Hey, @donniesdad!  I'm glad to hear that you had a good experience with our Customer Support team. 

Thanks again for your feedback, we do take in consideration for future improvements.