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Poor Quality

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‎10-20-2017 12:05

‎10-20-2017 12:05

I have purchased 5 Fitbit Surges for family...all not working due to various issues..band broken, overheating, burning skin and completly black screen.  I was willing to try the newest, greatest Ionic...fitbit not willing to offer replacement discount...Garmin ...here we come $$

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2 REPLIES 2

‎10-21-2017 02:15

‎10-21-2017 02:15

Hi

 

Were the trackers purchased new or secondhand?

 

If new and under warranty, malfunctioning trackers normally gets replaced depending on how it broke.. (it's up to fitbit to decide).

 

Did you contact them from the official contact page?

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‎10-21-2017 09:35

In response to SunsetRunner

‎10-21-2017 09:35

Thanks a million for the piece of advice @SunsetRunner! Welcome to the Forums @Curlylox! Woman Happy

 

I really appreciate the time you took in order to place you feedback, I'll pass it along. In regards to the inconvenience you're having with your Fitbit product, I've got in touch with our Support Team. So, they can check your warranty options! 

 

Have a good one!

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