Problems with my Surge replacement

[Damobobamo]

Within 12 months i have had my Surge replaced 3 times.... with the same faulty product!

Now that I am over 12 months from when I spent more than $300 on my Surge, i have been told basically bad luck, warranty is from purchase date, not from when you recieved your faulty piece of equipment 3 months ago.. Then after telling me im stuck with 3 useless broken watches for all my time and money, they then ask me to consider using them again in the future!?!?!?!?! Time to warn all that I ever speak to, that Fitbit is one of the most poorly run companies I have ever dealt with. From the faulty products at a premium price, to the useless customer service people who stuff you around. So disappointed in this entire organisation.

Moderator edit: Clarified subject

[FerdinandFitbit]

Hi there @Damobobamo. Great to have you in the Fitbit Community Forums! 🙂

I'm very sorry about the inconveniences you've ran into and I totally understand your position. Fitbit is always striving to build durable products and this is not something that we would expect to happen.

I was able to check with the Support department and it appears that there is only one replacement in the records. If you have more than one Fitbit account, this could be the reason why the other replacements are not showing so If that was the case, I'd recommend replying to your existing open case with the email address(es) you use for your other accounts so that our team can take a deeper look into this.

It's our goal for you to have a good experience so we're really looking forward to help you out with the available options. Our team will be looking forward for your reply.

If there is anything else I can personally assist you with, let me know!