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REPLACEMENT SURGE FAILURE

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‎02-02-2019 17:26

‎02-02-2019 17:26

So I am on my 2nd surge. The 1st one's strap failed within 18months of having been given it as a gift. The replacement surge's strap has lasted less than 12 months. Fitbit's response is to offer me 25% of another fitbit.  On the basis of my experience to date why would I ever accept this? 

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‎02-02-2019 21:00

‎02-02-2019 21:00

Welcome to the forums!

 

The warranty is here

https://www.fitbit.com/legal/returns-and-warranty

 

On the first one you  were out of warranty. But you got a replacement anyway

 

The second one is not under warranty

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Wendy | CA | Moto G6 Android

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