Rain storm

[tinagunn211]

I got cought out in a bad rain storm.  I put my surge in my pocket but it still got wet.  It worked fine when I got home but after about an hour it started vibrating and the screen was totally blank but the green lights were still flashing.  I plugged it up to the computer and I tried to reset it but nothing is working, please help

[SunsetRunner]

Odd... The surge should be ok in the rain... I ran in the rain today- no problems...

Is your band cracked? Check on the back side around the screws ..

[tinagunn211]

No cracks no imperfections at all. It still links to my phone but the screen will not work at all. I can't tell if there is moisture in it or not

Sent from my iPhone

[SunsetRunner]

Have you tried resetting the device? Hold down the left button and the bottom right button for ~30 seconds

[tinagunn211]

yes

[AVasyuta]

Same thing just happened to me yesterday.  Only part of the screen lights up and it looks all wonky.  It seems to still track everything just fine, but I can only tell by syncing it to my phone.  It wasn't even a bad rainstorm!  Just a normal one, monsoon season hasn't hit in Korea yet.  I've only had this thing six months, I'm pretty upset that something so expensive could get ruined by a little bit of rain.

[FerdinandFitbit]

Hi there everyone @AVasyuta @tinagunn211 @SunsetRunner! Good to see you around!

I would recommend putting your tracker in a bowl with rice for it to absorb any moisture inside the tracker.

If after 24-48 hrs it is still not responding, I would recommend getting in touch with the Support Team for them to help you with this.

Let me know how it goes!