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Re: Unable to swipe between screens

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-16-2017 18:47 - last edited on ‎04-11-2017 09:52 by Moderator Alum

‎01-16-2017 18:47 - last edited on ‎04-11-2017 09:52 by Moderator Alum

How do I restart my watch

 

Moderator edit: I have moved your post to the Surge board to increase the chance of getting a response.

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4 REPLIES 4

‎04-11-2017 09:56 - edited ‎04-11-2017 09:57

‎04-11-2017 09:56 - edited ‎04-11-2017 09:57

Hi @Coco68, it's always great to see new remembers in our Community! Cat Happy

 

Sorry the time that this answer was posted, I moved your post to a different thread to make sure you will receive a faster response, in case that you need further assistance. To restart your Fitbit Surge please do the following:

 

1. Press and hold the Home and Select buttons (left and bottom right) for 10 to 15 seconds, until you see the screen flash or start to dim. 
2. Let go of the buttons. 
3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on. 

 

If you have trouble restarting your tracker, just hold down the buttons for a longer time; don't release them until you see the screen get significantly dimmer. 

 

Your Surge should work normally now, keep me posted. Woman Happy

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Best Answer

‎09-09-2017 22:47

In response to YojanaFitbit

‎09-09-2017 22:47

I tried and it does not work.

Best Answer

‎09-11-2017 14:28 - edited ‎09-11-2017 14:29

In response to YojanaFitbit

‎09-11-2017 14:28 - edited ‎09-11-2017 14:29

Had the the same issue and the instructions to restart fixed it for me. Thank you so much @YojanaFitbit!

Best Answer

‎09-12-2017 02:04

In response to maurojanoski

‎09-12-2017 02:04

@maurojanoski Try draining the battery to zero. This is usually 24 hours after the screen goes blank. After, charge and restart. Good luck.

Fixed wing aircraft (F-4J, F-4S), Fighter Squadrons: VF-171, VF-31, VF-103.
Best Answer