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Red light in my Surge

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‎02-20-2017 14:58 - last edited on ‎02-22-2017 10:01 by Moderator Alum

‎02-20-2017 14:58 - last edited on ‎02-22-2017 10:01 by Moderator Alum

I have a red light activated on the front of my surge. Unable to turn off.  What does it mean?  

 

Moderator edit: Clarified subject.

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2 REPLIES 2

‎02-21-2017 00:04

‎02-21-2017 00:04

This can suggest that a defect has been identified and it's recommended that you contact customer support when this happens:

 

contact.fitbit.com

 

Best Answer

‎02-22-2017 10:01 - edited ‎02-22-2017 10:02

In response to SteveH

‎02-22-2017 10:01 - edited ‎02-22-2017 10:02

Hey @Graham1234, thanks for popping by the forums! Woman Very Happy

 

Thanks for posting your questions here, it looks like your Surge is having some firmware issues, as @SteveH said our best recommendation is to contact our Support Team, they will be more than glad to help you with that. You can reach them via email, or if you prefer you can chat or calling them at:

 

  • US/Canada: (877) 623-4997 from 4am to 9pm (PT).
  • UK: 0208 865 3243 from 9am to 6pm.
  • India: 000 800 100 4540 from 10am to 9pm (IST).

Keep me posted with the outcome! Cat Happy

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