Red light on surge

[Mai62473]

What does the red light on my surge mean and how do I fix it?

[SteveH]

A red light means that an internal error has been detected. Best course of action is to contact customer support via: contact.fitbit.com

[YojanaFitbit]

It's great to see that you've visited the Fitbit Community @Mai62473, welcome! Nice to see you here @SteveH! 

I'm glad to see your post here, it will be a great pleasure helping you out with this. I've requested a case for you, our team will be contacting you via email shortly. Thanks for reaching out, anything that you need let me know. Fitbit has been designed to provide motivation and help you to reach your daily goals to success.

Thank you for your understanding.

[FerdieA · Accepted solution]

I tried by updating and shutting down multiple times but the red light would not go away.  For those of you who does not know, this red light problem drains the device charge in less than a day.

When I was about to give up and call technical support and/or but a new Fitbit, I tried pressing the 3 buttons simultaneously for 3 to 5 seconds (...as mostly done with devices with problems), and....the red light just disappeared.  The problem was fixed.  Yey!!!

[YojanaFitbit]

Yey!  Thanks for sharing this information. I'm glad to know that you are back on track. Please feel free to come back at any time, we try to take care of all the members of our family. 

I dont' know if you're familiar with our Discussions board, there is a really good chance for you to like it. In case that you haven't do so, check it out! You might be interested in these topics: Marathon Training or How do you break out of your sedentary lifestyle?

Keep stepping around in the Forums! 

[DVict]

I am glad that worked for you. I have tried it upteenth times. I also tried suggestions to disconnect etc. I have the latest firmware update 16.34.6.1. Is it possible to force another update in case something may have gone wrong during the last update?

[YojanaFitbit]

Nice to see that you're digging into the Forums @DVict, let me give you a warm welcome to our Community.

Thanks for the steps that you've tried with your Surge, as this hasn't worked I've requested to our Support team to create a case on your behalf. You should soon receive an email from Customer Support at the email you used to register with the Community forums.

I'll around in case that you need anything else! 

[kjl]

I've also got a red light on now. I've tried restarting a few times but not helped. Occasionally a green light appears but then it switches to red... Any help would be much appreciated. 

[sksh]

I have tried everything I could find.  Restarting multiple time.  Letting it go totally dead and waiting a day then recharging,  Forcing resync, disconnecting from account and reconnecting, and pushing all three buttons just to name a few.  Still have the red light.  What is the most current firmware? If I do not have the most current how do I get it.

Thank you

[GreatDayNow]

I also have the red light on and can’t get it to turn off.  Was starting and stopping the timer when it turned on.  Please help.  
Thanks. 

[GreatDayNow]

I was able to get the red light turned off and thought I'd share how.  Long story short, I took off the Surge (while charged and powered on) and placed it out of range of WiFi and bluetooth.  I went back 2 hours later and the red light was off.  I think it had to do with the WiFi and/or bluetooth connections while wearing the Surge in their proximity.  Hope that helps anyone else with this problem.

[Kallio]

What 3 buttons?

[Kallio]

What 3 buttons.  I have 1 button on the charger, but I don't know on any other