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Repenting purchasing Fitbit Surge

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‎12-22-2017 20:48

‎12-22-2017 20:48

@YojanaFitbit my sister in law got a Fitbit Surge in around May this year and have been using it since. For past couple of weeks the battery just doesn't last for even 30 hours, I have been religiously following all the charging instructions but wondering why this problem has occurred. It is very frustrating as this problem has rendered the device useless. I bought the then costliest Fitbit device expecting it to give best performance however apparently it is not. This was surely not what was committed for this product. Is there any solution for this? 

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2 REPLIES 2

‎12-22-2017 20:57

‎12-22-2017 20:57

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

If that does not help contact support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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‎12-22-2017 21:44

In response to WendyB

‎12-22-2017 21:44

@WendyB wrote:

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

If that does not help contact support
http://help.fitbit.com/?cu=1


Hi Wendy, 

I have tried all of these but for no good. Have written to Fitbit customer service directly too, let's hope I get the support. An observation, even though I didn't want to accept the solution, it automatically did on my behalf. Thanks for the help though...

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