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Replacement Surge feedback

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‎03-16-2017 15:00 - last edited on ‎03-17-2017 09:19 by Moderator Alum

‎03-16-2017 15:00 - last edited on ‎03-17-2017 09:19 by Moderator Alum

The Fitbit Surge is unsuitable to be sold.  I had an issue with my initial item, which was replaced under warranty within the first year.  Now, just 3 months after receiving my replacement, it has issues again.  Absolute rubbish.  You pay a good deal of money, and the item is unfit for use.

 

Moderator edit: Clarified subject.

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2 REPLIES 2

‎03-17-2017 09:17

‎03-17-2017 09:17

Hi @alphmk! Nice to see you on the Forums! I appreciate the feedback you're proving. Smiley Happy

 

Sorry about the issues with your replacement. Would you mind giving more details of the issue? Did you contact our Support Group? I'd like to keep assisting you, so please include as many details as you can.

 

Have a great day! Woman Happy

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‎03-27-2017 00:54

In response to YojanaFitbit

‎03-27-2017 00:54

There is no point in contacting support, as my purchase was over a year ago, i see multiple posts about support issues.

 

Basically, I had a replacement about 3 months ago.  The previous band ripped along the screws as documented by a number of users.  The replacement one, has just "unglued" below the display, meaning the band falls off.

 

No way on earth will I be buying another fitbit, or recommending one to anybody.

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