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Replacement Surge tracker set up issue

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‎06-29-2016 20:56

‎06-29-2016 20:56

Received replacement Surge tracker from Fidbit today (due to cracking band).  After going through Set up Device and confirming I am replacing the existing Surge tracker on my account my mobile device continues to be "loading." Any suggestions or solutions would be appreciated.

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‎07-07-2016 05:57

‎07-07-2016 05:57

@ducsfan2000 Welcome to our Community! Try restarting your tracker by doing the following:

 

1.- Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
2.- Let go of the buttons.
3.- After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

 

Also turn off and on the bluetooth connection on your phone and retry the setup process. You may also want to restart the phone itself.

 

Let me know how it goes!

Alvaro | Community Moderator

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