Replacing FitBit

[MelRaney]

Is it possible to replace a Fitbit with a different model? Ex: Replace a surge with a charge hr?

[WendyB · Accepted solution]

There is no trade in program. Im sorry

[WendyB]

There is a 45 day return policy though. How long have you had it?

[MelRaney]

Thank you for your response. I've had it since January and the band is
breaking. I thought I might be fonder of a smaller model while I was at it.
Thanks again.

[Kkaltoiiee]

---

@WendyB wrote:

There is a 45 day return policy though. How long have you had it?

---

If you purchased at walmart rather than directly from fitbit, how do you return or exchange?

[lcozz10]

how do I even initiate a replace fitbit? I can't find it anywere on the website....and my charge is not charging. 

[CarlosMo]

Hi @Kkaltoiiee @lcozz10 it is nice to have you in the Fitbit community with us. If you purchased it in Walmart you should proceed the return process with Walmart. 

@lcozz10 Have you performed the troubleshooting steps mentioned by our friend @AlejandraFitbit in this post?

Hope this helps! 

[Kkaltoiiee]

Thanks for the response. Everything has been solved.

Thanks again!

KK

---

@CarlosFitbit wrote:

Hi @Kkaltoiiee @lcozz10 it is nice to have you in the Fitbit community with us. If you purchased it in Walmart you should proceed the return process with Walmart. 

@lcozz10 Have you performed the troubleshooting steps mentioned by our friend @AlejandraFitbit in this post?

Hope this helps! 

---

[CarlosMo]

@Kkaltoiiee I'm glad to hear your issue has been solved. If you have additional questions, the community is here to help. 

[4803becky]

My Fitbit charge band recently broke and Its been replace for a Fitbit alta, although I am very grateful for this I don't think I really like the alta, I bought the charge to time my runs and the alta doesn't have the stopwatch on so there is no way to see how long I've been running for, it's there any other replacement option for me ???

[CarlosMo]

@4803becky it is a pleasure to have you with us in the Fitbit community. 

I'm glad to hear you received a replacement Alta but I understand it may not be what you are looking for at this moment.  

In this case, I encourage you to contact our support team for further information.

Let us know how it goes.