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Reset at midnight

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‎05-11-2017 06:22

‎05-11-2017 06:22

I just got my new Surge Tuesday and forgot to wear yesterday but it shows I burned calories the last few days?  My Surge also did not reset last night?  I wore it to bed and tracked my sleeping and syncs. 

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‎05-11-2017 06:33 - edited ‎05-11-2017 06:35

‎05-11-2017 06:33 - edited ‎05-11-2017 06:35

Welcome to the forums!

 

The calories burned are BMR calories. Your fitbit also calculates calories burned for your BMR. You burn calories just by being alive! Even Sleeping. Fitbit includes these burned calories in it's calorie calculations, so even if you did not wear the fitbit, you'll still burn these calories.

 

Read this http://help.fitbit.com/articles/en_US/Help_article/How-does-Fitbit-know-how-many-calories-I-ve-burne...

 

Also if you didn't wear t how did you know it didn't reset at Midnight? If its because you saw calories again then its the same as above. Nothing is wrong with it @Jtleonard05

 

Hope to see you around the forums! Join in on the discussions forums!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

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‎05-11-2017 06:33 - edited ‎05-11-2017 06:35

‎05-11-2017 06:33 - edited ‎05-11-2017 06:35

Welcome to the forums!

 

The calories burned are BMR calories. Your fitbit also calculates calories burned for your BMR. You burn calories just by being alive! Even Sleeping. Fitbit includes these burned calories in it's calorie calculations, so even if you did not wear the fitbit, you'll still burn these calories.

 

Read this http://help.fitbit.com/articles/en_US/Help_article/How-does-Fitbit-know-how-many-calories-I-ve-burne...

 

Also if you didn't wear t how did you know it didn't reset at Midnight? If its because you saw calories again then its the same as above. Nothing is wrong with it @Jtleonard05

 

Hope to see you around the forums! Join in on the discussions forums!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎05-11-2017 06:36

In response to WendyB

‎05-11-2017 06:36

Why did my Surge not reset at midnight?
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‎05-11-2017 06:45

In response to Jtleonard05

‎05-11-2017 06:45

Are there steps on it?

 

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

The above will not get rid of them today. but should help for tomorrow


Contact Support for the ones today
http://help.fitbit.com/?cu=1

 

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer