Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
I'm glad to see you here in the Forums @SunsetRunner, you comments are very important for us! 
Thanks for the details, I think that we need to monitor the information that your Surge shows. So, let's clean the contacts of your tracker and charger, since these contacts can become obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this may damage the plating and result in corrosion. 
Restart your Surge a couple of times and fully charge your Fitbit, it can take around 3 hours. We recommend plugging your charging cable into a USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your tracker.
Take a look of the battery sign that your Surge shows, it should be full. Once it's fully charged sync your tracker and check if the battery status matches with your Fitbit App. You can also check your Fitbit.com Dashboard after syncing it, it is located on the Settings in the upper right corner.
Take a look to these tips to improve the battery life of your Surge, they might help. If you aren’t tracking runs or exercises that use GPS, your fully charged Surge should last up to 7 days before needing a charge. A fully charged Surge can track up to 10 hours of activities that use GPS.
Please keep me posted! 
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @SunsetRunner! You're very welcome, thanks for getting back to me! 
Hopefully the steps above will help you to get back on track! Anything else I can help, let me know. If you have time please check our Discussions board where you will find other members sharing their experiences and tips for an active lifestyle.You might be interested in these topics: Saturday Humor or What is the most interesting place that you have walked run?
Good luck and keep stepping! 
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Thanks for the update. Mmm, it looks fishy!
Can you please turn off the HR function and the Bluetooth on your phone, while charging your Surge. Try to reconnect your Surge with your Account, to refresh the firmware update; it might be related to that issue. Later on you can let charge for another hour and a half. Are you charging your Surge via USB or on the wall? 
Keep me posted, please!
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @SunsetRunner, thanks for letting me know that you fixed issue. This is an unusual troubleshooting but good to know that this is helping your little buddy to charge! 
Feel free to come back at any time, in case that you have questions about your Fitbit; or you can just hand around, there is plenty information here and new ways to make friends. Please take a moment to visit our Discussions board where you will find other members sharing their experiences and tips. This is a really good way to stay motivated towards your goals. In case that you haven't do so, check it out!
You might be interested in these topics: Saturday Humor or What is the most interesting place that you have walked run?
Happy stepping!
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