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Reset my Surge

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‎09-11-2016 11:26

‎09-11-2016 11:26

I losy my Dongel and had to by a new one, now my devices wont link up. how do i wipe it all clean and start over?

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‎09-11-2016 11:52

‎09-11-2016 11:52

No wipe magic for fitbit trackers PB61; however, you can get a new "free" email address from places like yahoo and gmail and use it to set up a "new" fitbit account to begin anew.

Note that your Surge holds data for a week though, so when you sync "this week stats" will migrate from the tracker into this new account too.  The only way to "sorta" clear everything, except the standard calorie count for being alive a week, is to shut your Surge down and start using again under the new alias after an idled week.

Hope this helps, keep moving bud!

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

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