Resyncing

[barrenrocks]

I can't get my Surge to resync - from December 18th! - I've had online conversations etc,all to no avail. So I've had no weekly reports since that date. Can ANYONE help me?! e.g. Should I open a new account? 

[SteveH]

Unfortunately, fitbits only have limited memory to hold data between syncs so once you get it working again you will not get back all your data. It can hold up to 7 days of detailed data between syncs. After that it starts to hold the information at a daily summary level. After 30 days of this is starts losing data.

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

I'm not sure a new account will help - the issue is likely to be with the device you are trying to sync to (phone? which one?) or with the Surge itself.

[kawaiiko]

Try all the options that @SteveH has noted. 

Also, please try and restart your phone and keep clear of any other bluetooth devices and see if that is helpful.  

Do you have any other devices you can sync from?  Curious to see what is the root cause.  

More often times it's the phone that is at fault.  I find that a lot with my last two iPhones.  

[Rich_Laue]

I usually find it is the phone and or is network to know what type of device a user syncs through when asking about a sync issue. 

[barrenrocks]

My device is a Fitbit Surge - is that all the information you need?



Thanks.



GOrdon

[Rich_Laue]

That tells nothing about what phone/ computer that is giving you the sync issue, or I'd your trying through both