I had a fitbit surge as an early xmas gift and started stepping November last year, cut a long story short in the last six months I experienced red chafed skin - however the final straw being repeated inability of HR tracking and measuring. I contacted fitbit support and they swiftly responded, offering me a full refund which I was happy to accept as I intended to shop around for a blaze as I have bought into the fitbit ecosystem.
The last contact I had from fitbit was after I sent them an email advising that I had Fedex'd the faulty and chafing Surge back to them, which thanks to tracking, arrived 8th July.
I have sent a couple of follow up emails to fitbit support, which have been ignored, in contrast to their previous rapid replies. Perhaps a response here will prove more forthcoming?
