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Screen condensation

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‎10-31-2017 15:24

‎10-31-2017 15:24

the screen on my Surge has stopped swiping function and is full of condensation.

This happened in normal use just INSIDE my rain jacket under a wrist band. So not even immersed in water just sweat and humidity. I've tried to dry it out in dry warm environment and leaving in rice for several days but it still won't clear.

i assume this is a warranty issue but will it just happen again as otherwise I love the surge. (Just wish it was more waterproof)

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‎11-01-2017 02:40

‎11-01-2017 02:40

Awesome troubleshooting

 

When desired it's possible to contact the fitbit support team, they can be contacted from the official contact page.
 
Mention what you've already tried to speed things up.
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