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Screen steaming up /internal condensation

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‎10-04-2017 13:16

‎10-04-2017 13:16

Purchased Fitbit surge in April and use it on a daily basis. Over past 3 weeks screen has been developing internal condensation and not responding to swipe as well as freezing unable to go between screens!! This seems to happen after exercise and on wearing to bed - when wakening screen steamed up unable to read or use!!  any help ? I have emailed Fitbit support.....

 

Disappointed as had issues with fitbit charge HR  so decided to upgrade to surge and 6 months on issues again!!!!!

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7 REPLIES 7

‎10-07-2017 03:13

‎10-07-2017 03:13

Hi, @Juramaggie, I am sure Customer Support will get back to you with a solution for this, but in the meantime you might want to put your Surge in a bag of rice and leave it for 24 hours or so.  This should dry out the condensation inside and get you back up and going again while you are waiting for a more permanent solution.

Sense, Charge 5, Inspire 2; iOS and Android

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‎10-08-2017 06:35

‎10-08-2017 06:35

@Juramaggie Your Surge has a bad seal. It is defective. If it's still under warranty it should be replaced at no charge. Putting it in uncooked rice should draw the moisture out, but with the defective seal the moisture will always return. Good luck.

Fixed wing aircraft (F-4J, F-4S), Fighter Squadrons: VF-171, VF-31, VF-103.
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‎10-08-2017 12:26

In response to VF31AE3

‎10-08-2017 12:26

Thanks much appreciate 😉 hoping to get replacement!!

Sent from Mags iPhone💃
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‎10-09-2017 10:16

‎10-09-2017 10:16

Same as mine steaming up hard to charge loss of touch screen only 4 months old they sent me a replacement one and the touch screen is inop

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‎10-09-2017 14:06

In response to Rrovar

‎10-09-2017 14:06

Cheers waiting for replacement to arrive so time will tell hope it is ok!! Been very disappointed with Fitbit products - wish I had invested in apple or garmin!!! Wouldn’t recommend as last Fitbit watch fell to bits after a year, back came off & then rubber strap pealed away from screen!! I believe I look after my watches but poor products!!

Sent from Mags iPhone💃
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‎10-10-2017 04:04

‎10-10-2017 04:04

I’m having that exact issue with mine.  I have not contacted Fitbit but I’m curious what the issue is. 

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‎04-15-2019 05:44

In response to Juramaggie

‎04-15-2019 05:44

Ive been having the same issues recently with my versa! I'm on vacation and the weather is hotter and have gone on some. Hikes with it on and I've noticed issues with it recharging. I've put it in rice which seems to be taking the condensation away slowly but worried if I charge it might cause more issues. 

 

How did you get in touch with fit bit? Mine is definitely under warranty I've had it about 6 months only. 

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