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Side Burton mot working anymore

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‎08-10-2016 17:03

‎08-10-2016 17:03

Competely disapointed by my Surge. First it didn't syncro with the dongle. I bought a new phone and use Bluetooth to solve this problem.

It is not water resistant, only plain humidity will fog up the screen!

Now, the side button that is used to start and stop my exercise do not work anymore!! I began an exercise one time and could not stop it, I had to wait the battery to run out!! Anybody faced this problem?!

Seriousely, Fitbit looks great, but que quality is just not there!!
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‎08-11-2016 04:59

‎08-11-2016 04:59

Hi @MarcoGeo

 

Feel free to contact the Fitbit Support Team: India | United Kingdom | United States

Optionally check out Returns & Warranty before contacting support.

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‎08-15-2016 07:28 - edited ‎08-15-2016 07:29

‎08-15-2016 07:28 - edited ‎08-15-2016 07:29

@MarcoGeo Welcome to the Fitbit Community! Thanks for your feedback! Have you tried a restart on your Surge? (check @SunsetRunner's instructions on that post)  Also, make sure you have updated the tracker to its latest firmware version (check @SunsetRunner's steps once again). If you keep experiencing issues, follow @SunsetRunner's suggestions and contact customer support.

 

Let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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