Sleep Tile Blank

[RWDillin]

Thanks in advance for any advice. Problem I seem to be having is the sleep tile on the dashboard is Blank.  I know it is tracking it because I can still get to the data directly from the log and even on the " See More " tab on the tile itself. I have tried re-syncing, Removing and replacing the tile and have the latest software update. Thanks again and if it just does not work I'll remove it from the dash.

[HeydyF]

Hi @RWDillin, welcome to the Community.  Ok let me give you a hand on this. So when you say that the sleep tile is blank, do you mean that there is no info about your sleep like this: 

If that is the case can you please post an screenshot of your actual sleep tile to see how it looks like. And in the meantime I would like to suggest you something, try to clean your browser cache by following these instructions. 

I'll be looking for your response. Have a good day! 

[RWDillin]

Yes the tile does not look like that, Just Blank ( Only Blank tile in Picture ), Ill try the browser cashe now.

[RWDillin]

Looks like the Browser Cashe cleared it up, Cool thanks Ill remember that for the future.

[Fazakerley]

My sleep tile is also blank, I have cleared the cookies but the tile is still blank. What can I try next?

I am using Internet explorer on a laptop.

[HeydyF]

Hey @Fazakerley welcome to the Forums! Thanks for try the instructions I previously mentioned, it seems that they helped @RWDillin to solved this issue with the sleep tile. Thanks for letting me know @RWDillin.

Now @Fazakerley, since you already tried that, could you please try to use a different Internet browser to log in to your Fitbit account? and let me know if the normal sleep tile. 

I'll be around. Keep me posted.  

[Fazakerley]

Good call, I opened Fitbit Sync in Google Chrome and the sleep tile had all of the information on it.

Thanks,

Fazakerley

[HeydyF]

@Fazakerley Thanks for getting back to me. Thanks for the update! Sounds great that you can see the sleep tile again. I'm pretty sure this will help other users who are experiencing the same issue. 

I'll be around if you have more questions!