SmartTrak stopped working

[dogenzenji]

Hi

SmartTrak seems to have stopped working on my Surge

50min walk in morning normally Tracks . Not tracked

35min walk this evening normally Tracks. Not tracked

Heart Rate monitoring OK

GPS works fine when tried on a walk mid afternoon.

Checked recognised times, set to 10m changed to 11m made no difference.

Hard Reset. Made no difference

Steps tracked OK, calories and active minutes OK

Just the SmartTrak feature.

Only thing I have changed recently is a push to Strava. Disabling that makes no difference.

Strange

Annoying as I can log the exercise manually but I should not have to!

Anyone got any ideas?

Thanks.

[Chris1963]

Same for me today as well. Could it may a server glitch at Fitbit? I just posted the same about mine not recording.

[dogenzenji]

Well that is encouraging. Hopefully just a glitch they can fix quickly...

Cheers

[dogenzenji]

Well that is a bit cheeky. Someone must have pulled a switch on reading our posts. Walks have just appeared on my dashboard. Are yours OK?

[Chris1963]

If I could get it to sync I'd tell you !! Jeez...

[Chris1963]

No nothing updated yet....I'll put it down to Halloween and the fact I'm in the UK and someone has to pedal a bit harder to push the data all this way...

[joom]

mine won't sync !!

Since 10.24.16 Monday.....

[dogenzenji]

You might be right. I'm in Spain so maybe they are fixing it one country at
a time. Perhaps they forgot to put the clocks back. Good luck 😀

[Chris1963]

Ah working now...lol they have to be quicker than that to stop anyone noticing!

[JuanJoFitbit]

@dogenzenji @Chris1963 @joom It's great to see you in the Community! I would like to follow up and would like to know if the SmartTrack feature on your Fitbit trackers is working properly now.

Looking forward to your response my friends! 

[dogenzenji]

Works fine now

[JuanJoFitbit]

@dogenzenji So glad to hear that the feature is working properly now. Thanks for keeping me posted!

I'd like to invite you to visit our Discussions board, where you can create new topics, share your experiences and meet people..

 Hope to see you in the Community more often!