help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Spinning/Running Data Loss

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-12-2017 03:10

‎06-12-2017 03:10

Hi

 

i have noticed that my last week's spinning and running sessions has not been logged.

i only picked it up on Saturday 10 June 2017 when i did a running session (Free Run) which i completed on the watch but i never appeared on my app but the weights session i did afterwards did appear.

 

i tried again on Sunday 11 June 2017 but selected the (Free Run) option where i completed it after 30 minutes and it didn't appear again but my weights session i did afterwards.

 

after going through my weeks training sessions i saw it didn't log my entire weeks spinning sessions which cost me more than 1500 discovery points.

 

Please HELP.

Best Answer
0 Votes
1 REPLY 1

‎06-15-2017 09:40

‎06-15-2017 09:40

Hello,

 

I am having the same issue.  I start with weight session and follow with a free run.

 

Losing all data from free run, this happened the last two weeks.

 

 

Best Answer
0 Votes