10-18-2017 10:47
10-18-2017 10:47
In the IOS app, I used to be able to switch between .5 mile (lap) and 1 mile (split) displays under the exercise details. Now it only shows the .5 statistics. It was handy to have both views.
However, when I view using the Windows app, it only shows the mile splits.
When I look at the Web app, it erroneously shows .5 lap details when I select Mile Splits.
All apps should give you the ability to display both views. Looks like 3 different development teams not talking to each other.
10-25-2017 05:59
10-25-2017 05:59
I'm glad to see you here in the Forums, welcome @HenryG, hope you like what you find here!
Thank you for bringing this issue to our attention,
In the meantime, let me take the feedback and let's wait. These type of issues are very unpredictable, sometimes the solution is very simple and other times they take more time to be developed. Hopefully, it will get resolve soon!
As a workaround you can keep using your Fitbit.com Dashboard from your computer or phone browser to see your split times. Sorry for the inconvenience as I can see that you're working really hard in staying healthy to achieve your goals. I encourage you to keep on going and don't let this bump in the road bring you down, eyes on the price!
BTW, thanks a lot for your help! I'll be around in case you have more questions!
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10-25-2017 13:33
10-25-2017 13:33
Thanks for your attention. I look forward to the fixes.
10-26-2017 07:00
10-26-2017 07:00
You're welcome @HenryG! BTW in case that you have the time, please take a moment to visit our Discussions board where you will find other members sharing their experiences and tips. This is a really good way to stay motivated towards your goals. In case that you haven't do so, check it out! You might be interested in these topics: You know you're a Fitbit addict when...... or Looking for Fitbit Friends? Find some here!
See you around!
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11-28-2017 16:38
11-28-2017 16:38
It’s been a month now. When will this be fixed?
11-29-2017 10:55
11-29-2017 10:55
Hey @HenryG, thanks for getting back. I haven't heard any information about this issue being resolved yet, but I'll be more than glad to let you know whenever we have more information about it. Thanks for your interest and sorry for the inconvenience.
I'll be around if you need anything else.
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01-23-2018 07:04
01-23-2018 07:04
It's been 3 months since I reported this bug. Do the developers care what's reported in this forum?
01-23-2018 14:36 - edited 01-24-2018 08:10
01-23-2018 14:36 - edited 01-24-2018 08:10
Thanks for getting back @HenryG! Nice to see you here!
If after the last updates you're still having this issue with your Fitbit App please take a screenshot of the information you're getting and add the following information of the device that is not showing the correct view:
Thanks a million for your help. I'll be around in case that you have questions.
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01-23-2018 15:50
01-23-2018 15:50
01-24-2018 08:13
01-24-2018 08:13
Thanks for your observation @HenryG! My mistake! I'd like to clarify that I'd like to have the different displays that you get from your splits. Would you be able to take the screenshots? Add as much information from your devices as you can.
I'l be waiting for your response.
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01-24-2018 11:16
01-24-2018 11:16
Image from iPhone (IOS 11.2.5). Shows 1/2 mile details only. used to be able to switch between 1/2 mile and mile:
01-24-2018 11:19
01-24-2018 11:19
Display from Windows 10:
01-24-2018 11:26
01-24-2018 11:26
From Web app (fitbit.com on Firefox V57):
02-27-2018 13:13
02-27-2018 13:13
After 4 months and providing screen shots, this problem has not been solved. Please change the status from solved and provide a resolution date.
03-11-2018 12:10
03-11-2018 12:10
When are we going to get a fix for these bugs? I submitted the screen images you requested and have not gotten any response.
03-15-2018 12:18
03-15-2018 12:18
Hi @HenryG, thanks a million for the screenshots you've attached and the information you provided. Have you tried updating your settings here? You can go ahead and change the Run Cues from .5 to 1 mile.
Give it a try and let me know how it works!
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03-19-2018 07:52
03-19-2018 07:52
You're not understanding the problem as I described it in my first entry. Since this community post failed to get the attention of development for 5 months, I contacted them directly. A case has been opened with them.