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Step counting wrong

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‎02-06-2016 02:51

‎02-06-2016 02:51

While sleeping surge Fitbit was counting steps when I woke up in morning I had 7000 + step. How do I fix this?
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‎02-24-2016 11:54

‎02-24-2016 11:54

@Jesse1678 It's great to see you in the Community! So sorry to hear that your Surge tracked some steps while you were sleeping. I'd like you to make sure that the time-zone on your Dashboard settings is the correct one. If the time-zone is correct, I recommend restarting your tracker so it gets refreshed internally and recognizes the time-zone. Once this has been done, force sync your Surge and the problem should get fixed.

 

Keep me posted on the outcome my friend and I'll be around! Smiley Happy

JuanJo | Community Moderator

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