help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Steps NOT transferring

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-22-2020 11:50

‎02-22-2020 11:50

My fitbit surge records my steps but isnt transferring them to my phone. How do I fix this?

Best Answer
0 Votes
2 REPLIES 2

‎02-22-2020 14:34 - edited ‎02-22-2020 14:35

‎02-22-2020 14:34 - edited ‎02-22-2020 14:35

Welcome to the forums!

 

Have you downloaded the app and tried to force sync it?

 

To download software or App

Set it up

 

Let us know

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

‎02-22-2020 16:22

In response to WendyB

‎02-22-2020 16:22

Yes, reset fitbit and re-synced it! Working good now,Thank You !!

Sent from my iPhone
Best Answer