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Steps are deleted after syncing

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‎12-23-2016 17:46 - edited ‎12-23-2016 17:46

‎12-23-2016 17:46 - edited ‎12-23-2016 17:46

My tracker will count steps... but then when I sync, it will revert the dashboard and the tracker back to 4,963 steps even though I passed that step count again and again. I'll walk over 5,000 steps on my tracker and then sync it with dashboard.. then it reverts the steps on the tracker back to 4,963 steps as well as the dashboard. What's the problem?

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‎12-26-2016 06:26

‎12-26-2016 06:26

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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