My Surge is not syncing or pairing

[SunsetRunner]

Hi,

Got surge for xmas 2015. Didn't use it much just for running as the GPS seemed cool syncing stopped in Feb and was unable to solve it.

Took it back and month later(yes a month) shop told me I could collect a new one.

Fast forward- in November start using watch for just about anything it has to offer- sleep, running, walking, steps etc. and again started syncing difficulties.

Fitbit certainly has some work to do in this area in my honest opinion syncing and bluetooth reliability.

Anyway, I think that the main problem I had stemmed from trying to sync to severeal devices rather than sticking just to my mobile.

My surge now has stopped syncing automatically. I never had to go to settings to get the device to sync but now going to bluetooth classic and activate or pairing mode is a must to get that data to upload.

I should take it back but after the first time I took it back, I inadvertently left my receipt with the shop so... 

Why does my fitbit revert from bluetooth classic deactivated mode to activated and then sometimes require "pairing" mode? On a lot of occasions, the pairing option doesn't even appear.

Thanks for any info.

 Moderator edit: Subject for clarify. 

[SunsetRunner]

Classic Bluetooth is for controlling music. It has nothing to do with regular syncing.

Your phone's bluetooth settings will not show the tracker as paired unless you have notifications enabled in the app. Otherwise, it is only briefly paired as it syncs so it will not show as a paired device in your phone's settings.

Is the device you are trying to sync to a supported device?

iOS: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_iOS.pdf

Android: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_Android.pdf

Windows: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_Windows.pdf

[AnnieFitbit]

Glad to see you on board @SunsetRunner! Thank you for the help too @SunsetRunner! 😄 

To add a little to the information my friend @SunsetRunner provided, if your mobile device is a compatible mobile device and you're still unable to sync, you can try restarting your tracker. To restart your tracker, please press and hold the Home and Select buttons (left and bottom right) on your tracker for 10 to 15 seconds, until you see the screen flash or start to dim. Once it does, please let go of the buttons, and after the screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

If you keep having issues, you can try following the troubleshooting steps in Helena's post. You can also try setting up your tracker as a new device. 

If your tracker is still not syncing after that, my best recommendation is to get in touch with Customer Support. They will gladly assist you further with this. 

Let me know if you need anything else! 

[SunsetRunner]

Hi and very merry Christmas to all,

Thanks a lot for the replies.

I have tried today to sync my watch several times but the only way I can get it to do it is by going to bluetooth classic and changing the setting so a fitbit arrow appears on the screen while at the same time on my mobile initializing the fitbit app.

So, in my case, the bluetooth classic option has very much to do with syncing  my stats.

Another alternative is to reset the watch and activate the app on my phone at exactly the same time. as suggested. Never fails.

If I simply initiate the app on my phone and let the syncing message come up, after a few message the red exclamation mark appears.

Yep, I guess I will have to talk to customer support. Thought yesterday, when the watch successfully updated firmware that I was going to maybe see some fixes but none the luck.

Anyway, thanks once again. 

[AnnieFitbit]

Thank you for keeping us posted @SunsetRunner! 

As a friendly reminder, Bluetooth Classic doesn't interfere with the syncing of your tracker, because your tracker uses Bluetooth 4.0 for syncing, not Bluetooth Classic. Bluetooth Classic only works for the Music Control feature, as my friend @SunsetRunner previously explained. 

I hope you get all this sorted after you contact Support! Let us know how it goes. Happy Holidays! 😉