help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Steps not right in challenges

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-07-2016 13:17

‎03-07-2016 13:17

I have the surge and I use the app on the iPhone 6, I do not use the GPS tracker and I do not enter anything in manually. My steps on my dashboard are not the same in the challenge and all of us I. The challenge are in the same area. Can I get a soulution please!!!
Best Answer
0 Votes
1 REPLY 1

‎03-28-2016 10:48

‎03-28-2016 10:48

It's nice to have you here @KatieMc! I'll be happy to help you with this, thank you for mentioning you're not manually logging activities. If your tracker offers GPS, steps from GPS activities and non-GPS activities are both counted towards a challenge because you're wearing your tracker.  If you're still having issues with your challenges, I'd recommend making sure all the steps come from your tracker directly. Steps from third party apps are not taken into consideration. 

 

Hope this helps. 

Fitbit Community ModeratorVivian | Community Moderator, Fitbit

Did this help you? Help others by marking it as a solution! 🙂
Best Answer
0 Votes