Steps not syncing on workweek Hustle with Surge

[Alamgari]

I have logged this as an issue but fitbit support says it has updated.  I have lot more steps on my activity dashboard but the same is not reflected on the workweek Hustle challenge.  This is pretty annoying and has been going on for couple of weeks.  Any help would be appreciated.

[Blade7658]

Two thoughts I have:

1) If the originator of the challenge is in a different time zone, the challenge starts on their time. I live overseas, so I am often hours off and find I frequently have a huge discrepancy

2) Remember this is Mon-Fri, so the weekend steps don't count (in case you are thinking your "weekly" steps should match the "workweek" challenge.

Hope that helps

Keep stepping

[Alamgari]

Yes, it is in eastern US time zone and I live in Central time zone.  But having steps of more than 49,000 from Monday to Wednesday in the tracker (even the graph shows I have that many steps) but in the workweek hustle it only shows 33K steps, huge disparity.  The fitbit help folks say they fixed it but still have not done it. Somewhat frustrating

[Blade7658]

Yea that is too many (unless you did one heck of a run in that hour!) - that is frustrating. Sorry, no other ideas from me.

[bebossy]

I have this same problem.... Only happens with the challenges.

[Rider67]

I'm having the same issue.  Right now, my workweek hustle challenge is off by over 4700 steps.  No time zone issue here.  Never had this problem before.  I've checked for updates and I'm up to date on both of my devices.  This is very frustrating (especially since I should be winning the challenge).  The entire first day came up as zero until about 8 PM when I was suddenly granted 5000 steps of the 11,000 I'd actually done.  

I'm open to any suggestions.