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Stop theif!!

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‎09-30-2016 14:25

‎09-30-2016 14:25

I use a surge. Been wearing it throughout the day. However, I have now been stopped 3 times by store security guards, and on each occasion, after a process of elimination, ascertained that my surge had set the security barrier alarm off.
Has anyone else experienced the same?
It is very embarrassing, disappointing, alarming (excuse the pun), annoying, and unacceptable.
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‎09-30-2016 19:44 - edited ‎10-01-2016 00:53

In response to USAF-Larry

‎09-30-2016 19:44 - edited ‎10-01-2016 00:53

I have never herd of this either.. Since the Surge has a Near Field Communication (NFC) device, could this be what's setting it off.. 

So why an NFC chip? If you have a newer android device, tap they back of the phone to the tracker and it will force a sync.. 

View best answer in original post

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‎09-30-2016 15:44

‎09-30-2016 15:44

I've never heard of that, @Slugs, but back in the day when I had a Nextel phone, it set off the security alarm every time I went into a store. It was always funny when security would come running to see what I was stealing into the store instead of going out! Smiley Happy

 

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‎09-30-2016 19:44 - edited ‎10-01-2016 00:53

In response to USAF-Larry

‎09-30-2016 19:44 - edited ‎10-01-2016 00:53

I have never herd of this either.. Since the Surge has a Near Field Communication (NFC) device, could this be what's setting it off.. 

So why an NFC chip? If you have a newer android device, tap they back of the phone to the tracker and it will force a sync.. 

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‎10-01-2016 00:13

In response to Rich_Laue

‎10-01-2016 00:13

@Rich_Laue wrote:

I have ex oreo mixed this either.. Since the Surge has a Near Field Communication (NFC) device, could this be what's setting it off.. 

So why an NFC chip? If you have a newer android device, tap they back of the phone to the tracker and it will force a sync.. 

a NFC chip in the Surge ?

is it a joke ?

even on a old Galaxy S3, there is a NFC chip, and my applications don't detect the Surge.

 

never had a problem in shop.

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‎10-01-2016 01:25

In response to SunsetRunner

‎10-01-2016 01:25

I use to tap my S3 against the Force to start up sync, and the S4 against the Charge and Charge HR. I also know that if somebody sends a found tracker to Fitbit they will use the NFC chip to identify the device and the account it belongs to. 

I just tried with the Charge 2 and the app did not start up, and it wasn't the app that detected it but the OS. The app registered the Fitbit app to start up the Fitbit nfc chip was detected. 

See this article from 2014, the ifixit teardown of the Flex, and a video of how it works. 

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‎10-01-2016 05:32

In response to Rich_Laue

‎10-01-2016 05:32

we're talking about Surge

 

the Fitbit can be identified by the Bluetooth mac address, as unique.

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‎10-01-2016 06:16 - edited ‎10-01-2016 06:25

‎10-01-2016 06:16 - edited ‎10-01-2016 06:25

Yes it can, but to identify the Mac, the unit needs to be powered up, with the NFC chip the power comes from the reader, that why Fitbit uses the NFC. Often by the time a lost tracker gets back to Fitbit the unit the battery is dead. 

See Mathew's response here on what the NFC can do for the user. 

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