help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-19-2016 10:23

‎06-19-2016 10:23

My fitbit surge stopped working today. Doesn't count steps, floors, distance. Heart rate doesn't work al well. I tried to restart fitbit couple of times but it still doesn't work.
Best Answer
0 Votes
1 REPLY 1

‎06-20-2016 04:28

‎06-20-2016 04:28

Welcome to the Fitbit Forums @SunsetRunner! I'd try restarting your Fitbit Surge while it's plugged in to the charging cable. If that does not make any difference, please be sure to reach out to our Support Team. I know that they're always happy to listen to your experience and provide different options for you, if needed!

 

Let me know the outcome.

Best Answer
0 Votes