06-19-2016 10:23
06-19-2016 10:23
06-20-2016 04:28
06-20-2016 04:28
Welcome to the Fitbit Forums @SunsetRunner! I'd try restarting your Fitbit Surge while it's plugged in to the charging cable. If that does not make any difference, please be sure to reach out to our Support Team. I know that they're always happy to listen to your experience and provide different options for you, if needed!
Let me know the outcome.