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Strap for surge

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‎08-13-2018 00:39

‎08-13-2018 00:39

Looking to replace my broken surge strap, ordered 2 that hasn’t fit, can’t see where I can buy an original one. 

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‎08-13-2018 01:09

‎08-13-2018 01:09

Unfortunately, when fitbit designed the Surge they did not intend the strap to be replaceable so they don't offer replacements and changing the strap with a 3rd party band invalidates any remaining warranty.

 

If you are still within warranty then contact customer support as you will be eligible for a replacement fitbit. The warranty runs for 12 months from purchase (or 24 months if you are in Europe) and you can contact support via: contact.fitbit.com

 

If not then check out YouTube for help with fitting replacements. It seems to be quite fiddly and you do need some DIY skills so it may be that ones you have can be made to fit.

 

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3 REPLIES 3

‎08-13-2018 01:09

‎08-13-2018 01:09

Unfortunately, when fitbit designed the Surge they did not intend the strap to be replaceable so they don't offer replacements and changing the strap with a 3rd party band invalidates any remaining warranty.

 

If you are still within warranty then contact customer support as you will be eligible for a replacement fitbit. The warranty runs for 12 months from purchase (or 24 months if you are in Europe) and you can contact support via: contact.fitbit.com

 

If not then check out YouTube for help with fitting replacements. It seems to be quite fiddly and you do need some DIY skills so it may be that ones you have can be made to fit.

 

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‎08-13-2018 03:49

In response to SteveH

‎08-13-2018 03:49

Thank you, spoken with customer service, what so annoying that the tracker(watch) is still working fine. Looks like a new watch ☹️ 

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‎08-13-2018 13:32

‎08-13-2018 13:32

I used a 3rd party strap, and then had to use my dremel to get the band on, if you do this be carefull of the GPS Chip in the band, it also has to be moved. I ve been thru 3 bands now and am having trouble now with the touch screen, I like the device and functions (when they work) but will not buy a fitbit again because of the poor hardware design, and short life span.

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