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Stuck in demo mode

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‎05-23-2016 07:28

‎05-23-2016 07:28

Hey i have fitbit surge that i have bought 2nd hand but it is stuck in demo mode.
Does anyone know how to get it out of this as i have triend turning it off and on again many times with no luck...
Please hell
Best Answer
4 REPLIES 4

‎05-23-2016 08:02

‎05-23-2016 08:02

Try a restart. Sometimes doing it a few times helps.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎06-07-2016 20:47

‎06-07-2016 20:47

I'm having this same problem, I can't get the 4 digit number to show up because it's cycling through demo mode. Did you find a solution?

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0 Votes

‎06-14-2016 12:50

‎06-14-2016 12:50

Hey there @Simooooo were you able to set up your Surge? If the restart advised by @WendyB did not fix the issue, it's a good call getting in touch with support. 

 

Thanks for your great contributions @WendyB!

 

Good luck! Woman Wink

Retired ModeratorCindy | Community Moderator

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‎05-20-2019 14:53

‎05-20-2019 14:53

Bought my Fitbit charge 3 this year

Will not be able to charge it suddenly!

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