Surge Band Coming Apart

[Joy_]

My Surge is over a year old and the band is coming apart from the backing alongside the watch-face. It works well otherwise but I now have this gaping opening. The Surge was not an inexpensive device and I would think that it would hold up for much longer than a year. Is there anything that could be done. Thank you.

[Activegal]

The same thing happened to me Fitbit is still wondering why this happens but I contacted Fitbit about mine with pictures and they sent me a new one because it was still under warranty

[Sincas]

Yep, my Surge was a great birthday gift in May 2015, but a 18 months later, the band has cracked on both sides of the watch itself around the screws. Seriously my family also has other fitbits (Charge HR) that have needed several replacements (fortunately under warranty), and now my watchband needs replacing. For the price paid for this Surge and seeing what I am seeing  - that the band is irreplacable, this is extremely disappointing. I have worn this watch religiously, and even though I suffer from a skin complaint, which the band seems to aggravate, I have enjoyed its functionality. But the band lets it down. Fitbit could actually make money on replacement bands, just like they do on other fitbit styles. A discount on a new one is not the desirable solution. I do not seek out the cheapest model, expecting proper research has been done on the whole watch. Fitbit can you actually offer something better for your "Surge" Community - it is dwindling!    

[Joy_]

If you do a search, there are many of us suffering with the same problem. Hopefully, potential buyers will see this and read about our frustration. I purchased mine on Amazon and intend to post about the lack of customer support. I encourage all other Amazon purchasers, to do the same.

[YojanaFitbit · Accepted solution]

Nice to see you around guys @Joy_ @Sincas! Thank you @Activegal for your comment in this tread! 

@Joy_ I appreciate your participation on this tread, sorry that you feel in that way about the support that you received in regards of your Fitbit Surge, thank you for the feedback for the Fitbit environment, customer service, and devices. This has not gone unnoticed and be sure that I will pass this along.

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. We provide feedback to our team based on community posts and we are always working on improving our devices and overall environment.

@Sincas If your Surge is cracked from the screws, I recommend to contact our Customer Support team via email here or you can call (877) 623-4997 between the hours of 4am-8pm PST Mon-Fri and 6am-5pm PST on weekends. I am sure they will be more than glad to further assist you.

Hope this helps and let me know if you need more help! @Sincas welcome, It's great to have you in the Community!