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Surge Band Replacement

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‎08-02-2016 13:10

‎08-02-2016 13:10

My surge Band started separating several months ago. Since it is part of the case, I assumed it was superficial and I let it go. It has now torn completely off and I'm 15 months into ownership and out of warranty. I was told by Fitbit support that I could have a 25% discount on another Fitbit product. I led the Surge, but why would I buy another one if they haven't fixed the problem. The Blaze is an option, but it doesn't have GPS. Based on the comments I've seen, this is a fairly common occurrence. It would seem that Fitbit would offer a better solution.
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‎08-06-2016 05:53

‎08-06-2016 05:53

It's nice to see you around the Community @tfris, welcome aboard my friend Smiley Very Happy! I'm very sorry to hear about the issue with your Surge device. We really appreciate the feedback since we're constantly striving to improve Fitbit products and services, and we very much appreciate all of the input we receive from our customers.

 

I recommend checking out our comparison page at https://www.fitbit.com/compare, where you can see at a glance the features that each tracker provides. 

 

 

Hope you have a great weekend! 

Maria | Community Moderator, Fitbit


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