Surge Bands falling apart

[domatdelta]

I know that I am not the only one having the same issue with these cheap bands on the Surge and other models.  I have had my original Surge replaced now 15 months later the same issue the band is falling apart and they offer the 25% discount.  This is a design flaw and a defect that FITBIT should address.

If anyone  know of anything being done as a group please let me know.  Not happy with having to buy a new tracker every year.

Thanks for any input

Modified by moderator: Word choice. 

[Loreebee]

Mine is bubbling up and warping. This watch is too expensive to be having this issue!

[Loreebee]

I contacted their customer service department and got a replacement. Have you contacted them?

[TeacherA]

My Surge has been replaced twice, for the same thing - cheap band falling apart. The latest time was in February. The current band has not even lasted 6 months! They are offering 25% off "as a courtesy". My problem with this is that they are saying the new (replacement items) fall under the original Surge's warranty. This makes NO sense.

[Loreebee]

I agree. I actually replaced mine with the Blaze and gave Them the suggestion to never make a Fitbit without changeable bands. I hope I don't run into any problems with this one!

[slh14]

Yes, they have sent me two bands in the time I've owned my surge. I read
that now they are only offering 25% of a new band. I haven't contacted them
again yet because I will be even angrier if that's true!

Thanks very much for your input!
Sheryl
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Sheryl

[TeacherA]

I did run into problems. They will not replace. I am going to order an
after-market band and replace it myself, but will buy another fitbit. 😞

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Angie Scholl

Moderator edit: personal info removed