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Surge Battery Not holding Charge

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‎01-11-2020 09:37

‎01-11-2020 09:37

Haven't used my surge for a while and charged it up - it showed full battery, wore and the battery was dead in about 2 minutes. I have shut it down ad started again, reinstalled the App on my phone for syncing ? all suggestions welcome - or do I need a new battery ?

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‎01-11-2020 13:57

‎01-11-2020 13:57

Welcome to the forums!

 

I'm sorry but Lithium Ion batteries can be permanently damaged if not charged for a length of time.

 

Nothing you can do at this point. The batteries are not replaceable

You can check this thread about repair.

 

 

 

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎01-12-2020 01:16

In response to WendyB

‎01-12-2020 01:16

Thank you for your reply. Disappointing that the battery life is so short - will not be buying another

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