Surge Battery drain - SOLVED - remove widget

[richie.s]

I Figured it out!

My Surge was draining battery at an alarming rate. I disabled all the automatic exercicse recognition features, the auto backlight, everything I could think of, still the battery drained in around 2 days.

After the recent FitBit app update on my phone my surge is now lasting the 5-7 days again. Upon browsing my home screen I noticed that the fitbit widget has dissappeared (assuming discontinued by Fitbit). I have come to the conclusion that it was the widget on my android phone that was causing the battery drain.

If you are having problems with your surge battery life it might be worth checking if you have any widgets. I am posting this because after browsing this forum for others with the same problem I never found anyone suggest removing the widget from the homescreen in improve battery life.

[RobertoME]

Hello @richie.s and thank you for your suggestion. These would never cross my mind that it might help for battery life issues. Even with this, I believe you should be able to enjoy all the features on your Surge. so I imagine you already reviewed the basic suggestions from our article: How do I maximize my tracker's battery life?

My suggestion is to contact support so they can review what exactly was causing that your tracker were losings charge, just to make sure everything is working fine.

Thanks again for your participation in our community and see ya around.

[AZEducator]

I am sorry, have read how to maximize battery life  of the Surge and I am not impressed.  Don't use this feature, don't use that feature....  If I wanted a featureless fitness device, I would have purchased one for $10.  Why doesn't fitbit tell it like it is.  If you use the surge with all its features, it will last about 2 days.  This is my second one (my first one got stuck while charging and they sent me a new one) and my husband has one and using all the features, thre reason I purchased this, means the battery will last about 2 days.  Unless you use GPS, which you do say, that is a real battery hog.  Don't give best case scenario, give real life use when talking battery life.  

[RobertoME]

Hi @AZEducator, glad to see you have join to this thread. Well if you are experiencing the same issues, keep in mind the article are only tips to improve the battery. If the battery drain is to severe, follow the main advice of my previous post. Please take a moment to reach out to our Support Team and let them know of your efforts to troubleshoot the issue and what you've already done. I have full faith that they will be able to advise you of the next steps after reviewing your device history with you.

See you later, I'll be around.

[davidpin]

Richie - thanks for this.

My extreme reduction in battery life seems to match exactly with enabling the Fitbt widget on my Android Phone.

I've also disabled All-Day Sync and notifications ... i'm doing all the charge / recharge (repeat) actions now an dhopefully i'll be back to 4+ days.