blank dashboard

[lioxxx]

i have problem with fitbit app on lg g4 android phone (latest dashboard). i see blank dashboard on the app and when im tring to access the settings the app crashes.

i tried redownloading the app with no seccess.

the app do synce and i can see all the data from a windows dashboard and on the app, when i enter the detail of every activity i see all the data.

the problem started since the last update few weeks back.

please help

liran

[barza]

I have the same issue for about a month. I see only icons in the main window of the app, and when trying any option in the menu I get the app stuck.

Will be glad to hear about any solution.

Thanks

[lioxxx]

yes only the icones are visible.

even when i finish an activity the icon changes to green (with smily)

but the data is gone

are you on android or IOS? and which phone?

[barza]

LG G3

[lioxxx]

is there support here?
I'm from israel and i cant use phone support and fitbit dont give support over chat.
every company today that respect herself give chat support these days

[barza]

There is a new version of the app in google play with the bug fixed, from yesterday. I donwloaded and it is fixed now.

Please note that there is a forum for the Android app which I noticed too. You can find there more answer.

Enjoy

[SolangeE]

Hey, hey, @lioxxx, @barza! Sorry for the delay!  Welcome to the Community! Let me tell you that a few days ago, our web engineers just released a new update! This has fixed some bugs and made stability improvements. So I invite you to go ahead and update your Apps if you haven't! This could be the reason why you are having some issues with it. Follow these steps to do it:

1. Tap the menu button.
2. Tap Help.
3. Tap Fitbit App.

To update the Fitbit app:

1. Open the Google Play store on your device.
2. Tap the menu button.
3. Tap My Apps and choose the Fitbit app.
Tap Update. If you want automatic updates in the future, check the Allow automatic updating box.

If this is not the case, let me know! :}