help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge Broken left button

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-28-2017 10:09

‎02-28-2017 10:09

I have a 2 year old Surge that I use for running, the left button stopped working. Yes it's no longer covered by the warranty, so customer service offered 20% off on a new one.

 

No thank you, you lost me as a customer. 

Best Answer
0 Votes
1 REPLY 1

‎03-01-2017 06:08

‎03-01-2017 06:08

Hi there @DavidLe. Great to see you in the Fitbit Community Forums! 🙂

 

I'm sorry to hear that the button on your Surge stopped working 😕

 

When it comes to the warranty, it covers the tracker for one year or two in the European Union but beyond that, it's not covered but Fitbit will still offer a discount in some situations as it happened with you. This is a great way for you to keep in track since you can apply this discount to any tracker that you wish.

 

If you have any questions about this, let me know. I'll be happy to help!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes