01-21-2016 14:21
01-21-2016 14:21
01-22-2016 04:52
01-22-2016 04:52
Welcome to the Community @WendyWalker! If you had restarted your tracker as instructed here and it still not working, please be sure to reach out to our Support Team. I know that they're always happy to listen to your experience and provide different options for you, if needed!
Let me know the outcome.