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incorrect time

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‎01-04-2016 11:04

‎01-04-2016 11:04

battery died and when charged gave incorrect time. for example our pacific time is 1058 am and my surge time is 4:51. thanks

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6 REPLIES 6

‎01-04-2016 11:48

‎01-04-2016 11:48

Hi @salad2, welcome to the Forums! It seems that we have a syncing issue with your Surge, but don't worry, I suggest you to restart your Surge and then, here is this article which has some instructions that I would like you to follow to correct the time. 

 

Let me know if it works! I'll be around. Robot Very Happy 

Heydy | Community Moderator, Fitbit
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‎01-21-2016 02:17

In response to HeydyF

‎01-21-2016 02:17

Hi, there. I have similar problem: my time and date both are both incorrect after the battery nearly dying out. Now my surge can sync perfectly with my Android app, but the incorrect time and date doesn't change at all even I have restarted my surge for many time. The connection is fine because the heartrate and steps updating smoothly. Please help me fix this problem.

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‎01-21-2016 02:45

In response to frank344

‎01-21-2016 02:45

I tried to set my surge as a new device as suggested by another post, now it's getting worse! I cannot sync my surge anymore because this "Couldn't reach fitbit.com to sync" message appears all the time!

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‎01-21-2016 03:58

In response to frank344

‎01-21-2016 03:58

I shuted down my surge and started it again. Now it backs to be connected but the incorrect time and date are intact whatsoever. 

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‎01-21-2016 07:02

In response to frank344

‎01-21-2016 07:02

Finally, my problem is solved. I kept my surge connected with my Android phone via classic bluetooth and set “all-day sync”, and finally put my phone and surge together for many hours; therefore they had tried many times to sync. Now the time and date is correct, but I am quite disappointed because a watch, no matter smart or not, should display the correct time or could be tuned to do so easily.

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‎01-22-2016 05:10

In response to frank344

‎01-22-2016 05:10

@frank344 thanks for your responses. I really apologize for this inconvenience and understand how you feel about it. I'm pretty sure it was a syncing issue, not that easy to resolve, but I appreciate yo had the patience to fix it, and even this is not a common issue, this will help another users if they are experiencing something similar. 

 

Thanks again for try to fix your Surge. Please let me know if you have more questions. Woman Happy

Heydy | Community Moderator, Fitbit
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