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Surge Charge Lasts Only 2 Hours

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‎09-12-2016 10:08

‎09-12-2016 10:08

Hello,

 

 I think the battery in my Surge has started to die (well, died): on the dashboard, it shows a full charge, but the device screen battery icon will quickly drop to nothing/empty (with no "Your Surge Battery Level is Low" warning from the app or web dashboard) and then just die. I have tried all the power-saving tips (disabling all-day sync, QV, BT Classic Music Control etc etc) but to no avail.

 

 Is there a user-replaceable battery method or replacement program? Or is this failure an anomaly?

 

    Thanks.

 

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‎09-12-2016 10:22

‎09-12-2016 10:22

It is not replaceable. If still under warranty, you should contact Fitbit about a replacement Surge.

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‎09-12-2016 11:04

In response to SunsetRunner

‎09-12-2016 11:04

@SunsetRunner wrote:

It is not replaceable. If still under warranty, you should contact Fitbit about a replacement Surge.

Bought it May 22nd, 2015 - over a year.  😞

 

I'm guessing most of these types of trackers don't have replacable batteries - seems stupid (for the end user, at least).

 

  Thanks!

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