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Surge Charge

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‎09-28-2016 18:46

‎09-28-2016 18:46

I just got the Surge and plugged it in to charge, but there's nothing indicating it is charging. No light, no battery, no light bolt like some of you have mentioned.

 

Is nothing showing because this is the first charge and it is fully dead?!

Please help!

 

Thank you!

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‎09-29-2016 07:43

‎09-29-2016 07:43

@SunsetRunner welcome to the forums! Wow, that sounds a little odd. Have you tried restarting your Surge? If you haven't already, please do the following:

 

  1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
  2. Let go of the buttons.
  3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

After that let me know if your Surge comes back to life. I'll be looking forward to your new comments! Cat Wink

Mariam | Community Moderator, Fitbit

Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂

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